BASS: Dedicated support for brokers and accounts

In this issue:

• BASS: Dedicated support for brokers
• New case study: Innovative Care Complement program
• Reminder: Upcoming formulary changes starting July 1
• Congratulations to Beth Helenius for recognition in Worcester Business Journal’s Power 100
  
  • Toolkit: Share these resources with your clients

BASS: Dedicated support for brokers and accounts

BASS is our dedicated Broker and Account Service Support team, created to provide direct, responsive assistance on a wide range of broker, account, and member issues. The team is made up of experienced professionals who take pride in delivering knowledgeable, efficient support.

How the team works

BASS uses a service model built on proven best practice and has a strong understanding of customer needs and the urgency behind each issue. The team typically resolves matters within two business days, reviews issue inventory daily, and meets weekly with the Sales team to discuss progress and status updates. 

Contact BASS for

• General broker and account administration inquiries
• Member eligibility questions
• Member claim inquiries
• Premium invoice inquiries

Hours and contact information

Hours: Monday through Friday, 8 a.m. to 6 p.m.; Thursday hours are extended until 8 p.m.
Phone: 866-643-8392
Email: HealthPlanBrokerandAccountSupport@mgb.org

New case study: Innovative Care Complement program

We're excited to share that our latest case study on Care Complement has arrived! The innovative Care Complement program provides access to affordable care options by removing cost sharing for certain services, therapies, and medications. For example, the first six visits with a physical or occupational therapist and first six visits with a chiropractor are available at no member cost sharing. Download the case study to learn:

• How Care Complement improves access to affordable, evidence-based care for chronic conditions and pain management
• What covered services are available at no member cost sharing
• The potential annual value that a family of four can unlock from Care Complement 

Share the Care Complement case study with your clients and discuss plan options based on their group size. 

Reminder: Upcoming formulary changes starting July 1

As you may know, each year we make changes to our formulary to ensure we achieve our objective of providing access to a wide variety of safe and effective medications to our providers and members at the lowest possible cost. To further this goal, we’ll be updating our formulary twice a year, in January and July.

The next update will go into effect on July 1, and some medications will no longer be covered. The formulary updates can be viewed here. Members impacted received a letter notifying them of the upcoming change and, if available, a list of covered alternatives. Members should discuss these changes with their doctor. If members have questions about their coverage, they can email HealthPlanCustomerService-Members@mgb.org or log in to Member.MGBHP.org, to live-chat with a Customer Service professional.

Congratulations to Beth Helenius for recognition in Worcester Business Journal’s Power 100

Tips for sharing these articles and resources

• Include in an email blast to your clients
• Post on your social media or blog

Articles and resources for your clients

• • Blog: 7 summer safety tips for New Englanders
    Suggested text to share with clients: "After a long, cold winter, summer in New England is something that many of us are looking forward to. From beach days on the Cape to hiking in Mt. Summit, the season brings plenty of opportunities to spend time outdoors. But with all that sunshine and activity, it is important to keep summer safety in mind. Taking a few simple precautions can help ensure that the season stays fun, healthy, and worry-free. Read more."
    
    
  • Blog: Redefining wellness: From fitness to full-spectrum health
    Suggested text to share with clients: "Wellness was once synonymous with physical health, but that definition has expanded. Global Wellness Institute says wellness is 'associated with an active process of being aware and making choices that lead toward an outcome of optimal holistic health and wellbeing.' There are multiple models for wellness, most of which have at least six dimensions. No matter what model you adhere to, it’s important to understand that there are many interconnected drivers of health. When it comes to the workplace, this broader understanding of wellness shows up in benefits strategies that support employees’ physical health, financial stability, and mental well-being. Read more."