Weight management program now available for members

In this issue:

Medicare Advantage network update: Dana-Farber Cancer Institute

Beginning October 1, 2026, Mass General Brigham Health Plan’s Medicare Advantage provider network will no longer include Dana-Farber Cancer Institute. This change applies only to our Medicare Advantage plans; Dana-Farber remains in our commercial and Medicaid provider networks.

We understand members may have questions about this change, and we are providing support with care planning, as well as dedicated assistance and clear guidance throughout the transition. To ensure comprehensive continuity of care, impacted Medicare Advantage members can continue to receive care from their Dana-Farber providers after October 1, 2026 at in-network coverage for 90 days or through the end of their treatment plans.

Mass General Brigham Health Plan remains committed to ensuring access to high-quality, affordable care, and our Medicare Advantage plans continue to offer access to a broad network of providers, including cancer specialists. We have encouraged Medicare Advantage members with questions about their individual situation to contact our Medicare Advantage Customer Service team for personalized guidance and support.

Questions about this network change?
Impacted members are encouraged to contact Mass General Brigham Health Plan Medicare Advantage Customer Service at 855-833-3668 (TTY: 711) for individualized support and assistance.

 

Upcoming customer feedback survey

At Mass General Brigham Health Plan, we strive to provide our customers with the best healthcare coverage and experience. With that goal in mind, we are excited to once again conduct a survey with our employer customers. It’s an effective way for us to better understand how we're doing and develop new initiatives that offer real value to you and your employees.

An email with a link to the survey will be sent to you in the coming weeks from MGB Health Plan Experience Surveys. Please be on the lookout for it. This survey will collect feedback on various aspects of your experience with Mass General Brigham Health Plan. Your feedback is greatly appreciated. Thank you in advance for your support!

Mass General Brigham Health Plan receives Health Outcomes Accreditation for commercial plans by the NCQA

Mass General Brigham Health Plan has received Health Outcomes Accreditation for our Commercial plans by the National Committee for Quality Assurance (NCQA).

NCQA’s Health Outcomes Accreditation recognizes organizations that lead the market in providing accessible and culturally or linguistically appropriate care and services through standardized data and measurement that help identify population needs and address differences in outcomes, experience, and access.

“Mass General Brigham Health Plan is committed to advancing health equity to address social determinants of health and reduce health disparities,” said Reagan Gargasz, Senior Director of Clinical Operations, Mass General Brigham Health Plan. “We are proud to be recognized by NCQA for using data to better understand our members’ health needs and support access to high-quality, equitable care. We are grateful to the many teams whose dedication and collaboration helped make this achievement possible.”

Mass General Brigham Health Plan is one of 51 commercial health plans in the country to achieve this accreditation by the NCQA. For more information about the Health Outcomes Accreditation, visit the NCQA website.

New case study: Innovative Care Complement program

We're excited to share that our latest case study on Care Complement has arrived! The innovative Care Complement program provides access to affordable care options by removing cost sharing for certain services, therapies, and medications. For example, the first six visits with a physical or occupational therapist and first six visits with a chiropractor are available at no member cost sharing. Download the case study to learn:

  • How Care Complement improves access to affordable, evidence-based care for chronic conditions and pain management
  • What covered services are available at no member cost sharing
  • The potential annual value that a family of four can unlock from Care Complement

Download the Care Complement case study and connect with your account executive to explore options for adding Care Complement to your employee coverage.

Rx Savings Solutions: Helping members save on their prescription costs

Mass General Brigham Health Plan is partnering with Rx Savings Solutions (RxSS) to make it easy for members to find the lowest-cost options for their prescription medications. To make things even easier, RxSS has a dedicated team of pharmacy experts waiting to help. RxSS hires certified pharmacy technicians with real-world experience working at retail pharmacies.

Members can call 800-268-4476 or visit Member.MGBHP.org/singlesignon/rxss to get started.

This program is available to fully insured employers. To activate their RxSS account, members need to be registered on the Mass General Brigham Health Plan Member Portal. If they have not yet created a Member Portal account, they can do so by visiting Member.MGBHP.org and clicking on Not Registered Yet? Their RxSS account is accessible at any time from the Mass General Brigham Health Plan Member Portal.

Three reasons to contact RxSS:

  1. Getting started: They’ll help a member activate their RxSS account over the phone—then explain options they may have to reduce out-of-pocket costs.

  2. One-on-one consultations: Since RxSS is connected to Mass General Brigham Health Plan, their team can answer questions about a member's insurance coverage, medication history, and more.

  3. Simple switches: Changing to a more affordable medication is easy with RxSS. Members can give them a call and they can get their healthcare provider’s approval and handle any prescription transfers.

Members can access their RxSS account online anytime, to see all their prescription drug options. Just go to Member.MGBHP.org/singlesignon/rxss today!

Join us at Seaport Sweat's Sweatapalooza on September 12

Soak in the last days of summer at Seaport Sweat. Sweatapalooza, Boston’s annual outdoor fitness festival, will take place on Saturday, September 12, from 10 a.m. to 1 p.m. This free community event brings people together for an energizing morning of workout classes, music from a live DJ, pop-ups, and giveaways along the waterfront. Be sure to stop by the Mass General Brigham Health Plan table to say hello, refill your water bottle at our hydration station, and connect with our team while enjoying one of Boston’s favorite summer wellness events. Register now for free.


 

Employer Toolkit Header

Tips for sharing these articles and resources

  • Include in an email blast to your employees
  • Post on your company intranet

Resources for your employees

  • Blog: Managing stress at work: Preventing burnout and setting healthy boundaries
    Suggested text to share with employees: "In today's fast-paced work environment, stress can feel like an unavoidable part of the job. Tight deadlines, increasing workloads, constant notifications, and the pressure to perform can leave many people feeling overwhelmed. While occasional stress is normal, prolonged exposure can lead to burnout—a state of emotional, physical, and mental exhaustion that can negatively impact professional performance and personal well-being. The good news is there are practical strategies employees can use to manage workplace stress, prevent burnout, and establish healthy boundaries that support long-term success. Read more."

  • Blog: Know your benefits: A guide to understanding health insurance coverage
    Suggested text to share with employees    : "Between deductibles, copays, provider networks, and prescription coverage, health plans can feel confusing. It’s easy to assume something is covered only to find out later that it isn’t or miss out on benefits you didn’t even realize you had access to. The good news is that checking your coverage doesn’t have to be overwhelming. With a few simple steps, you can better understand your plan and feel more confident making healthcare decisions. Learn more."