---
title: How 20 payer leaders are improving the member experience
description: Becker’s Healthcare connected with Jennifer St. Thomas, Senior Vice President of Commercial and Medicare Markets, on how health plans are improving the member experience.
---

[Newsroom | Mass General Brigham Health Plan](https://news.massgeneralbrighamhealthplan.org)

# [How 20 payer leaders are improving the member experience](https://news.massgeneralbrighamhealthplan.org/how-20-payer-leaders-are-improving-the-member-experience)

 Written by [Mass General Brigham Health Plan Newsroom](https://news.massgeneralbrighamhealthplan.org/author/mass-general-brigham-health-plan-newsroom) | November 03, 2026

Becker’s Healthcare connected with Jennifer St. Thomas, Senior Vice President of Commercial and Medicare Markets, on how health plans are improving the member experience.

 

“Improving the member experience starts with listening closely to what employers and members need most and evolving our products and services to meet those needs.”

 

Read more on the [Becker’s Healthcare website](https://www.beckerspayer.com/payer/how-20-payer-leaders-are-improving-the-member-experience/).

[View full post](https://news.massgeneralbrighamhealthplan.org/how-20-payer-leaders-are-improving-the-member-experience)

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