In this issue:
BASS is our dedicated Broker and Account Service Support team, created to provide direct, responsive assistance on a wide range of broker, account, and member issues. The team is made up of experienced professionals who take pride in delivering knowledgeable, efficient support.
How the team works
BASS uses a service model built on proven best practice and has a strong understanding of customer needs and the urgency behind each issue. The team typically resolves matters within two business days, reviews issue inventory daily, and meets weekly with the Sales team to discuss progress and status updates.
Contact BASS for
Hours and contact information
Hours: Monday through Friday, 8 a.m. to 6 p.m.; Thursday hours are extended until 8 p.m.
Phone: 866-643-8392
Email: HealthPlanBrokerandAccountSupport@mgb.org
We're excited to share that our latest case study on Care Complement has arrived! The innovative Care Complement program provides access to affordable care options by removing cost sharing for certain services, therapies, and medications. For example, the first six visits with a physical or occupational therapist and first six visits with a chiropractor are available at no member cost sharing. Download the case study to learn:
Share the Care Complement case study with your clients and discuss plan options based on their group size.
As you may know, each year we make changes to our formulary to ensure we achieve our objective of providing access to a wide variety of safe and effective medications to our providers and members at the lowest possible cost. To further this goal, we’ll be updating our formulary twice a year, in January and July.
The next update will go into effect on July 1, and some medications will no longer be covered. The formulary updates can be viewed here. Members impacted received a letter notifying them of the upcoming change and, if available, a list of covered alternatives. Members should discuss these changes with their doctor. If members have questions about their coverage, they can email HealthPlanCustomerService-Members@mgb.org or log in to Member.MGBHP.org, to live-chat with a Customer Service professional.
We are proud to share that Beth Helenius, Vice President of Commercial Sales at Mass General Brigham Health Plan, has been recognized in the Worcester Business Journal’s Power 100 list.
With deep roots in Worcester, Beth is dedicated to making a difference in her community, including through her work at Mass General Brigham Health Plan, where she strengthens our Worcester-area partnerships and brings our member-focused mission to life. Beth’s exceptional leadership supports residents and local businesses in finding health solutions that meet their needs, advancing our shared goals of expanding access to care and strengthening community health.
Congratulations to Beth and all of the honorees! Visit the Worcester Business Journal to learn more.
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