New resource: Client engagement playbook for brokers

In this issue:

• Register now: Fall broker webinar
• JD Power ranks Mass General Brigham Health Plan among the top two brands for Member Satisfaction in Massachusetts
• Updates for Humira (adalimumab) and biosimilars
• New resource: Client Engagement Playbook for brokers
• Weight Management program through Teladoc Health now available for members
• How payer executives drive innovation in healthcare
• Toolkit: Share these resources with your clients 

Register now: Fall broker webinar on October 6

Join us for our 2026 fall broker webinar on Tuesday, October 6, at 1 p.m. ET to hear the latest news and product updates from Mass General Brigham Health Plan. We’ll share timely information to help you stay informed, support your clients with confidence, and prepare for the year ahead. Webinar topics include:

• Updates from Health Plan and Mass General Brigham leadership

• Information about the Mass General Brigham Cancer Center and Mass General Brigham for Children 

• Key product updates

Speakers include:

• Jennifer St. Thomas, Senior Vice President Commercial and Medicare Markets, Mass General Brigham Health Plan

• Niyum Gandhi, Chief Financial Officer & Treasurer, Mass General Brigham

• Steve Tringale, President, Mass General Brigham Health Plan

• David Ryan, MD, President, Mass General Brigham Cancer Institute

• Sandy McGee, Vice President of Pediatrics, Mass General Brigham

• Roni Mansur, Vice President Product Management, Mass General Brigham Health Plan

Save your seat today and register now.

JD Power ranks Mass General Brigham Health Plan among the top two brands for Member Satisfaction in Massachusetts

We’re pleased to share that JD Power, a global leader in consumer insights, ranked Mass General Brigham Health Plan No. 2 in member satisfaction among commercial health plans in Massachusetts.

The JD Power 2026 US Commercial Member Health Plan Study evaluates satisfaction among commercial health plan members across 145 health plans in 22 regions nationwide. Mass General Brigham Health Plan earned the highest score across five of the eight critical-to-member experience dimensions including problem resolution, people, digital channels, saving time or money, and ease of doing business.

View the report here

We thank you for your continued support and welcome any questions you may have about this exciting recognition!  

Updates for Humira (adalimumab) and biosimilars

We want to make you aware of a pharmacy benefit formulary change that will go into effect January 1, 2027 for our Commercial and Exchange lines of business. Please note that additional formulary changes effective January 1, 2027 will be posted on the Mass General Brigham Health Plan website on November 1, 2026.

Effective January 1, 2027 for the Commercial and Exchange lines of business, the biosimilars adalimumab-aaty, adalimumab-adaz and Hadlima will be preferred; prior authorization and quantity limit restrictions will apply. Humira and all of its remaining biosimilars will be nonformulary and prior authorization requests will be reviewed against the plan’s Nonformulary Medications criteria.

Members with active authorizations for Humira or a nonformulary biosimilar will require a new prior authorization to continue filling on or after January 1, 2027. Any requests for Humira or a nonformulary biosimilar that are approved will pay at a higher tier.

All impacted members will be notified via letter by November 1, 2026. Providers with impacted members will receive a copy of the member notification letter. Additionally, all providers will be notified via the November provider newsletter.

Please refer back to the Mass General Brigham Health Plan website on November 1, 2026 for additional formulary changes going into effect on January 1, 2027.

New resource: Client Engagement Playbook for brokers

We're excited to share our Client Engagement Playbook, created specifically for health insurance brokers. This practical resource is designed to help you stay connected with clients throughout the year using timely, relevant, and easy-to-share content.

Inside the playbook, you'll find monthly awareness holidays, health insurance conversation starters, and ready-to-use email templates and social media posts that can help spark engagement. Whether you're planning ahead for seasonal communications or looking for simple ways to stay visible with clients, this playbook gives you ideas you can start using right away. Download the playbook and start planning your next client touchpoint today.

Reminder: Weight Management program through Teladoc Health is available for members

We’d like to remind you that Teladoc Health’s Weight Management program is available to eligible members. Our goal is to support members who are seeking help with weight management and to provide easy access to effective tools and resources. This program is available at no cost to members aged 18 and older who are overweight or obese (BMI of 25 or higher) and enrolled in a commercial fully insured plan. The Weight Management program will also be available to self-funded groups at an additional cost.

Once enrolled, members receive a cellular connected smart scale, a personalized action plan, and ongoing expert coaching and support throughout the program. By downloading the Teladoc Health app, members can:

• Track food, activity, and weight
• Message a coach for guidance
• Share reports with their doctor
• Snap a photo to log meals
• Set goals and track progress
• Get personalized eating tips

To get started, members can visit TeladocHealth.com/Begin/MGBHEALTH or call 800-835-2362.

View and download the Teladoc Health Weight Management program flyer

How payer executives drive innovation in healthcare

Tips for sharing these articles and resources

• Include in an email blast to your clients
• Post on your social media or blog

Articles and resources for your clients

• • Blog: Fall wellness tips: Getting back on track with your health this autumn
    Suggested text to share with clients: "Transitioning to a healthy fall routine can feel challenging. The days get shorter, activities move indoors, and the temptation to stay cozy on the couch becomes stronger. However, fall can be a great time to reset and refocus on your health goals. Here are some practical ways to find your wellness this season. Read more."
    
    
  • Blog: Managing stress at work: Preventing burnout and setting healthy boundaries
    Suggested text to share with clients: "In today's fast-paced work environment, stress can feel like an unavoidable part of the job. Tight deadlines, increasing workloads, constant notifications, and the pressure to perform can leave many people feeling overwhelmed. While occasional stress is normal, prolonged exposure can lead to burnout—a state of emotional, physical, and mental exhaustion that can negatively impact professional performance and personal well-being. The good news is there are practical strategies employees can use to manage workplace stress, prevent burnout, and establish healthy boundaries that support long-term success. Learn more."