Lower prescription drug costs with Rx Savings Solutions and upcoming customer service feedback survey
In this issue:
- Mass General Brigham Health Plan to host iceless curling lanes and Winter Wish Wall at Snowport market
- Launching soon: Our new wellness platform arrives on January 1, 2026
- Explore virtual and hybrid care options for members
- Caring for your well-being through the holiday season
- Annual member notification arrives in December
- Toolkit: Share these resources with your employees
Mass General Brigham Health Plan is proud to once again support Snowport, an annual winter market in Boston’s Seaport neighborhood. Snowport will be open through February 28, 2026 and feature several vendors, activities, and events.
As part of our sponsorship, our Marketing team will be hosting a pop-up holiday photo booth in the market on Sunday, December 7 from 1–4 p.m. We invite you to come by the Holiday Market to have your photo taken at our booth and see what else it has to offer.
Back by popular demand, Mass General Brigham Health Plan is sponsoring the iceless curling lanes. This family-friendly activity promotes health and wellness and creates an opportunity for people of all ages to get moving. The curling lanes are free, open to the public, and no experience is required. Reservations are made through the Seaport Insider app. Each time slot booking provides one curling lane reservation for a group of up to eight people for 30-minutes.
In addition, Mass General Brigham Health Plan is hosting the Winter Wish Wall, a 25-foot chalkboard where guests can write hopes, dreams, and messages for the year ahead.
“As part of our commitment to the community, we are very excited to be offering the Winter Wish Wall at Snowport,” said Stanley Hochberg, M.D., Chief Medical Officer, Mass General Brigham Health Plan. “This is a wonderful activity that encourages our community to prioritize health and well-being and sets the tone for a fulfilling year ahead.”
Visit the Snowport website for additional information on planned activities. You can also read more in the Boston Globe, Northshore Magazine, and MassLive.
Launching soon: Our new wellness platform arrives on January 1, 2026
As previously announced, we are pleased to share that Mass General Brigham Health Plan is moving to a new wellness platform, effective January 1, 2026. Available through our Member Portal at Member.MGBHP.org, our new wellness hub offers a refreshed design while keeping the features members value and adding enhancements for usability, reporting, and engagement.
We are collaborating with a recognized digital health leader, mPulse, to offer the new platform. Named one of Newsweek’s World's Best Digital Health Companies in 2024, mPulse works with nine of the top 10 payers in the country, plus several integrated delivery systems.
Members with existing accounts on the Personify wellness portal will receive an email this month alerting them to the upcoming change. We are also adding content to the existing portal to announce the change. We're counting down the days to the new year because we're so excited for our members to explore the new wellness hub. Thank you for your continued partnership.
Explore virtual and hybrid care options for members
Our network includes virtual and hybrid practices with availability for new patients to help increase member access to primary care.
Virtual or hybrid practices may be good options for members looking to start a primary care relationship. Comprehensive care is available via video, phone, or chat for a faster, more convenient experience. Providers help with navigation to in-person care when necessary for things like X-rays, bloodwork, and minor procedures and can provide referrals to in-network specialists.
Virtual primary care capabilities may include:
- Care plans for disease prevention
- Management of chronic conditions
- Diagnosis and treatment for most acute illnesses
- Prescription refills
- Referrals
Practices in network include:
- Carbon Health virtual care | Locations | Get in touch
- One Medical services | Locations | Get in touch (This practice has an annual membership fee that is not covered by medical insurance.)
Please note: Carbon Health and One Medical offer both in-person and virtual care options for a range of services including urgent care and chronic condition management. When in-person care is needed, visits take place at their physical locations or may involve referrals to specialists as appropriate. Annual physicals must be completed at a brick-and-mortar location.
Many additional providers in our network also offer virtual care. Members can check the provider directory to confirm practices available in network.
Caring for your well-being through the holiday season
Navigating the holiday blues can feel especially challenging when the season’s pressure to be joyful doesn’t match what’s going on inside. Whether the stress comes from family dynamics, financial strain, loneliness, or simply feeling overwhelmed, it’s important to know you’re not alone and that support is available. Our members have access to a variety of resources designed to help during this time:
Lyra Health — A virtual‐first behavioral health platform chosen in collaboration with Mass General Brigham experts to improve access to care and outcomes. It offers a range of virtual and in-person options, including self‐service tools, mental health coaching, therapy, and medication management. Members can quickly schedule appointments, often within one to three days. Included with fully insured plans and available to self‐funded groups at an additional cost. Learn more.
Optum — Search for providers who offer treatments including outpatient services, day programs, residential programs, autism care and support, substance and recovery services, and more. Access Optum's telehealth capable providers through the virtual visit platform on Live and Work Well. Browse the articles on Live and Work Well as a guest using the access code: MGBHPMA. Available to all Mass General Brigham Health Plan members. Learn more.
Recovery coaching — Recovery isn’t something to face alone. Our recovery coaches understand the hurt caused by stigma and shame and can thoughtfully act as guides, mentors, and advocates. Available to all Mass General Brigham Health Plan members. Members can self-refer to our care management program or get in touch with a certified recovery coach by emailing HealthPlanCareManagement@mgb.org.
Annual member notification arrives in December
Our annual member notification is on its way and will arrive next month! This edition highlights a variety of topics including:
- Annual checkups, preventive screenings, and immunizations
- Mental health resources for overall well-being
- Women’s health support for every stage of life
- Health coaching and tobacco cessation
- Member resources for getting the most from their plan
Additionally, the notice includes important information about member rights and responsibilities, privacy practices, and more.
Introducing Healthy Matters: Our first member e-newsletter
We are pleased to announce the launch of Healthy Matters, our new e-newsletter designed to keep members informed and engaged. Healthy Matters delivers expert insights, coverage updates, practical tips, and highlights from our blog, The Health Column, to help members make the most of their health plan benefits. The fall edition of the quarterly newsletter was launched earlier this month. Explore the inaugural issue of Healthy Matters here.
Tips for sharing these articles and resources
- Include in an email blast to your employees
- Post on your company intranet
Resources for your employees
- Blog: Health literacy 101: Take control of your care.
Suggested text to share with employees: "Health literacy means being able to easily find, understand, and use health information and services to make informed choices and take positive steps for yourself and those you care for. To support members as they navigate their care and make confident decisions, Mass General Brigham Health Plan provides a variety of helpful tools and resources. Read more." - Blog: Caring for a loved one? Don’t forget to care for yourself
Suggested text to share with employees: "November is National Caregiving Month, a time to honor the millions of people who provide care for loved ones with chronic illnesses, disabilities, or age-related needs. Whether it’s helping a parent manage medications, supporting a friend through recovery, or caring for a child with special needs, the role as a caregiver is vital—and often invisible. Read more."
